The system is operated by Cate & Clean, Ardee, Co. Louth, Ireland, CRO registered number 637344 (“Cate & Clean” or “we”, the “Company”).

These Terms and Conditions apply to your participation in, and use of the features on offer by, the cashless catering (‘the Services’) at the location(s) at which we provide catering services. Please read them carefully because they form a legal agreement between you and us.

• ‘Services’ means the services relating to Cate & Clean cashless card system and any associated features.
• ‘Website’ means the Cate & Clean services’ website / web address where the account can be accessed from.
• ‘Account’ means a valid and activated account for the purpose of using the cashless card system and associated features and which is associated with card(s), from which account holder can credit the card(s) under the account, view transaction history, top-up history.
• ‘Account Holder’ means you, the party entering this Agreement, and the person in whose name the account is maintained.
• ‘Authorised User’ means the person or persons the Account Holder has authorised to use the Card(s).
• ‘Cardholder’ means the authorised person/user in whose name the card is issued from the account.
• ‘Card’ means the contactless card issued by Cate & Clean to the Cardholder for the purpose of buying food items from Cate & Clean.
• ‘Card Balance’ means the balance of funds associated with the card(s) under the account.
• ‘Credit Facility’ means the maximum amount for credit on any one card for the payment of products at the canteens operated by Cate & Clean.
• ‘Location’ means location at which Cate & Clean provides the Services.
• ‘Payment’ means the process by which the account holder credits the card(s) i.e. top-ups using the payment method(s) available.
• ‘Transaction’ means the process by which a cardholder makes a transaction using the card (either in-store or online via the account) and is then deducted from the card’s balance.
• ‘Transaction Amount’ – The full transaction amount deducted from a card balance.
• ‘We, us or our’ means Cate & Clean.
• ‘You, your’ – you, the account holder, entering into this Agreement.

Cate & Clean operates a cashless card system for payments for food and drink at Cate & Clean’s canteens. We will issue to the authorised users a contactless smartcard (‘Cards’) for the purpose of processing transactions with Cate & Clean. The card is credited with money by the account holder and is then presented to pay for items either on-site at the canteen or online for pre-orders. The transaction amount spent is then deducted from the card’s balance.

We will provide the Services to you and the authorised users, on the basis of the information that you have provided on your account. You agree to provide accurate information and to update any changes to your information. By providing information during the activation of your account, or by continuing to use the Services, you are consenting to the use of information as described in the Privacy Policy.

By creating an account and using the Services, you automatically accept these Terms and Conditions (Terms) and agree to abide by them.

This Agreement is solely and exclusively between you and us.

To be able to use the Services you must first create an online account.

By creating an account, you will become the account holder and will be solely responsible for all activity under your account.

If a card is to be used by your child, you must be the legal parent or guardian with primary responsibility for your child or have permission from the primary legal parent or guardian to hold an account for that child.

You must be at least 18 years old to open an account.

To register an account, you must provide a valid email address that is legally and securely under your control for accessing the account and for receiving information from us, including, but not limited to: notifications such as balance alert and information about the Services and our products.

You are responsible for: the safekeeping of your account including password security; all use of your account; all information available from your account; any payments and transactions; and fees or charges that the Services may incur.

Cate & Clean disclaims any responsibility for the wrong provision of information that adversely affects or prevents the use of Services.

We charge a non-refundable fee per card user on account creation and upon replacement of the Card should it be lost, stolen or damaged.

Our current charges are as detailed below:
You acknowledge that you accept these fees by creating an account. Please note that the charges will be deducted automatically form the available balance on the card. Please ensure to have sufficient balance on the card to cover any of the charges at any time.
Should you have insufficient balance on your card to cover any of the charges, you may not be able to use the system and no transaction will be processed either online or at the canteen.

The Card is a stored value card and it is not a credit, charge, debit or savings card. The Card is not linked to your bank account.

Once your account has been activated, you can top-up your card(s) using the following methods:

This online payment processing service, available via your account, is being provided by a third-party payment provider, Opayo (formerly known as SagePay). The personal information (credit or debit card details), which you provide to this third-party, is never stored on our systems. As such, this information is subject to the privacy and data retention policies of the payment provider being used. We will accept no responsibility for any loss or damage that may arise from your use of their services.

We will never ask you for your bank details excepting where a refund is being made by us to you.

Online top-ups immediately update the card balance online however an allowance of 24 hours should be given in order to have online top-ups reflect on the location device.

On-site top-up can be made at Cate & Clean point of sale during the opening hours.

On-site top-ups immediately update the card balance however the online account information is updated at the end of the day and will be reflected then on your account.

The card can only be used for payment if the account holder has topped up the card beforehand via the account online or on-site. The card must be presented to our staff at point of sale to process a transaction for a food or drink item. The item amount will be deducted from the balance available to the cardholder.

Due to the restrictive nature of Internet connection available at locations balance and daily transactions are viewable at the end of each day.

Every card will have an overdraft facility for the purchase of products at the canteen only. This will allow for a card holder to go up to €5.00 overdrawn, should their balance be insufficient to pay for their meal on-site, at the canteen. This overdraft facility does not apply for online orders.

Account holders will be notified by email when the card’s balance reaches a threshold i.e. less than or equal to €5.00.

You will also be notified by email of the card balance being below €0.00. If sufficient funds are not available to complete a transaction, no transaction will be possible. You must credit the card to complete transactions.

Reconciliation of negative balance will be pursued by Cate & Clean directly after the initial notification has been sent.

A card or its number cannot be lent or given to anyone else.

Use of the card is restricted to the authorised user.

The card is not a cheque guarantee card, credit card, or debit card. It is not linked to your bank account and the balance on the card under your account will not earn any interest.

Every transaction made using the card or via the account is recorded on the system. You will be able to access the transaction history via your account.

You can set daily spend limit on the card for use at the canteen. The daily spend limit on every card at registration is set by default at €0.00 i.e. no spend limit. If you would like to change this, simply click on “Set daily spend limit” “and follow the process outlined.

Once the daily spend limit is set, no transaction above that limit can be completed. The limit can be changed at anytime by you by logging in to your account and following the same process described previously.

The daily spend limit selected for the card can be viewable under “My account” at any time.

The daily spend limit only applies to the card transactions made on site at the school canteen.

IMPORTANT: Please note that while the daily spend limit for the card is updated immediately online, the update to the daily spend limit will only take effect from the next school day.

Please also note that setting a daily spend limit restricts the ability to pay for items with absolutely no way for Cate & Clean staff at the canteen to overcome the restriction.

For example, a card is limited to €5.00 as daily spending limit while having a €20.00 balance. At morning break €3.00 is spent, the balance available for the rest of the day is €2.00.

In the above example if at lunchtime an item is being purchased for €2.50, the transaction will fail as you have restricted the spending on the card. A €2.00 'Open Product' may be charged and the remaining €0.50 paid in cash in this example.

Balances are retained on the account for the lifetime of the account.

Unspent balances are non-refundable, non-exchangeable and non-transferable except on cancellation of an account or cardholder.

A refund is available on the closure of an account and/or in the event that a cardholder under the account is no longer using the Services.

Cancellation request of a card / an account must be made within the school year.

A request for account cancellation and refund must be made info (at) cateandclean.ie where you must state your account name and in the case of multiple cardholders in one account the card number to be cancelled.

An administration charge of €5.00 will be made for any such refunds; accordingly, requests for refunds will only be accepted where the unused funds exceed €5.00 in value. Method of payment of any refund will be made by arrangement with you.

You are entitled to close your account or cancel a card by contacting us directly. We can return any credit balance on card(s) via the process and terms defined in paragraph “Refunds”. Should your account be in negative balance at the time of closure Cate & Clean will seek recovery.

In the case of a card cancellation where one or more cards under the account remain active we will contact you to transfer balance to an active card under your account or to recover negative balance.

Your data will be archived and subsequently deleted, according to our Data Protection Policy.

If you terminate your account and where applicable withdraw all the account balance according to the process and terms defined in this agreement, this Agreement will terminate and you will no longer have use of the Services.

Cards must be returned to Cate & Clean or the administrative contact at the location.

We will use reasonable endeavours to provide the Services however we do not warrant or represent that
(a) use of the Services will be uninterrupted and/or error free; or
(b) Services will be always available, safe and secure.

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

We exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Services or in connection with the use, inability to use, or results of the use of our Services, any websites linked to it and any materials posted on it, including but not limited to: loss of data, an inability to process top-up payments, card transactions; an inability to connect successfully with or exchange data with our systems; and failure of any data processing systems including those of third-parties.

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.